How do I respond in a crisis?
People with mental health problems sometimes experience a crisis, such as feeling suicidal, or experiencing their own or a different reality.
You may feel a sense of crisis too, but it’s important to stay calm yourself.
There are some general strategies that you can use to help:
✔️ Listen without making judgements and concentrate on their needs in that moment
✔️ Ask them what would help them
✔️ Reassure and signpost to practical information or resources
✔️ Avoid confrontation
✔️ Ask if there is someone they would like you to contact
✔️ Encourage them to seek appropriate professional help
✔️ If they have hurt themselves, make sure they get the first aid they need
If they have hurt themselves, make sure they get the first aid they need